Privacy Policy

Introduction

Gleam (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iwantgleam.net, use our services, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

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Information We Collect

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Information You Provide to Us

We collect information you voluntarily provide when you:

• Fill out a contact form or request a quote
• Request a free power wash
• Schedule services
• Communicate with us via phone, email, or other channels
• Subscribe to our newsletter or marketing communications
• Provide feedback or reviews

This information may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Physical address or service location address
• Payment information
• Any other information you choose to provide

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Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visit
• Click patterns and navigation paths

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Information from Third Parties

We may receive information about you from third parties, including:

• Business partners
• Marketing partners
• Data providers
• Social media platforms
• Publicly available sources

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How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and fulfill service requests
• Respond to inquiries and provide customer support
• Send quotes, invoices, and service-related communications
• Send marketing and promotional communications (with your consent)
• Analyze website usage and improve user experience
• Protect against fraud and unauthorized activity
• Comply with legal obligations
• Enforce our terms and policies

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How We Share Your Information

We may share your information in the following circumstances:

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Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, such as:

• Payment processing
• Email delivery
• Website hosting and analytics
• Marketing and advertising
• Customer relationship management

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Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

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Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders or subpoenas
• Government or regulatory requests
• Law enforcement requests

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Protection of Rights

We may disclose your information to protect the rights, property, or safety of Gleam, our customers, or others.

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With Your Consent

We may share your information with third parties when you have given us your consent to do so.

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website.

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Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

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Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

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Do Not Track

Some browsers include a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals.

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Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

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Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• To provide our services
• To comply with legal obligations
• To resolve disputes
• To enforce our agreements

When we no longer need your personal information, we will securely delete or anonymize it.

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Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information.
• Opt-Out: The right to opt out of marketing communications.
• Portability: The right to request transfer of your information to another party.

To exercise any of these rights, please contact us using the information provided below.

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California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

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Your California Rights

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

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Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

CategoryExamplesCollectedIdentifiersName, email, phone number, IP addressYesCustomer RecordsName, address, phone number, payment informationYesCommercial InformationServices purchased, purchasing historyYesInternet ActivityBrowsing history, search history, website interactionsYesGeolocation DataGeneral location based on IP addressYesProfessional InformationCompany name, job titleYesInferencesPreferences, characteristics, behaviorYes

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How to Submit a Request

California residents may submit a request to exercise their rights by:

• Emailing us at [Email Address]
• Calling us at [Phone Number]
• Submitting a request through our website contact form

We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf. We will respond to verifiable consumer requests within 45 days.

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California Shine the Light

Under California Civil Code Section 1798.83, California residents may request information regarding the disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

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Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

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Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party websites you visit.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you by posting a notice on our website or by sending you an email.

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