Terms of Service

Introduction

Welcome to Gleam. These Terms of Service (“Terms”) govern your access to and use of the website iwantgleam.net (“Website”) and the services provided by Gleam (”Company,“ ”we,” ”us,” or “our”).

By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access the Website or use our services.

Please read these Terms carefully before using our Website or services.

‍

Description of Services

Gleam provides commercial and residential exterior cleaning services, including but not limited to:

• Pressure washing and power washing
• Entry flat work cleaning
• Parking garage cleaning
• Compactor cleaning
• Building envelope cleaning
• Window cleaning
• Parking lot striping

Our services are available across all 50 states through our network of vetted subcontractors and in-house teams.

‍

Eligibility

By using our Website or services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You are authorized to act on behalf of any company or entity for which you are requesting services
• All information you provide is accurate, current, and complete
• You will maintain the accuracy of such information

‍

Use of Website

‍

Permitted Use

You may use our Website for lawful purposes only and in accordance with these Terms. You agree to use the Website only for:

• Obtaining information about our services
• Requesting quotes and scheduling services
• Communicating with us regarding services
• Other purposes expressly authorized by us

‍

Prohibited Use

You agree not to:

• Use the Website in any way that violates any applicable law or regulation
• Use the Website for any fraudulent or unlawful purpose
• Attempt to gain unauthorized access to any portion of the Website
• Interfere with or disrupt the Website or servers connected to the Website
• Introduce viruses, malware, or other harmful code
• Use automated systems, robots, or scrapers to access the Website
• Collect or harvest personal information from other users
• Impersonate any person or entity
• Use the Website to transmit spam or unsolicited communications
• •Engage in any conduct that restricts or inhibits anyone’s use of the Website

‍

Service Requests and Quotes

‍

Quote Requests

When you request a quote through our Website, phone, or email, you agree to provide accurate and complete information about:

• Your contact information
• The location(s) requiring service
• The type of service(s) needed
• Any relevant details about the property or scope of work

Quotes are estimates based on the information provided and are subject to change upon on-site inspection.

‍

Quote Validity

Unless otherwise stated, quotes are valid for 30 days from the date of issue. Quotes may be subject to change based on:

• Changes in scope of work
• On-site conditions differing from information provided
• Changes in material or labor costs
• Seasonal factors

‍

Acceptance of Quotes

Acceptance of a quote constitutes agreement to proceed with the services described at the quoted price, subject to these Terms and any additional terms specified in the quote.

‍

Free Power Wash Offer

We may offer a complimentary power wash for qualifying properties. This offer is subject to the following conditions:

• Limited to one location per company or household
• Available for qualifying commercial and residential properties
• Subject to availability and scheduling
• Limited to front-end flat work or equivalent service
• Additional services beyond the scope of the free offer will be quoted separately
• We reserve the right to modify or discontinue this offer at any time
• Cannot be combined with other offers or discounts

Acceptance of the free power wash offer constitutes agreement to these Terms.

‍

Scheduling and Access

‍

Scheduling

We will work with you to schedule services at a mutually convenient time. We strive to:

• Confirm appointments within 24 hours
• Provide advance notice of scheduled service dates
• Accommodate scheduling preferences when possible

‍

Property Access

You agree to:

• Provide clear access to all areas requiring service
• Remove or secure personal property, vehicles, and obstacles from work areas
• Ensure pets are secured away from work areas
• Provide necessary access codes, keys, or entry instructions
• Have an authorized representative available if required

‍

Weather Delays

Services may be delayed or rescheduled due to inclement weather. We will notify you as soon as possible if weather conditions require rescheduling.

‍

Pricing and Payment

‍

Pricing

Pricing for services is based on:

• Scope of work
• Square footage or area to be serviced
• Type of surface or material
• Level of contamination or difficulty
• Location and accessibility
• Any additional services requested

‍

Payment Terms

Unless otherwise agreed in writing:

• Payment is due upon completion of services
• We accept payment by check, credit card, ACH transfer, or other approved methods
• For larger projects, we may require a deposit prior to commencement of work
• Commercial accounts may be eligible for net payment terms upon credit approval

‍

Late Payment

For overdue payments:

• A late fee of 1.5% per month (or the maximum allowed by law) may be applied to past-due balances
• We reserve the right to suspend services for accounts with outstanding balances
• You are responsible for all costs of collection, including reasonable attorney fees

‍

Cancellation and Rescheduling

‍

Cancellation by Customer

You may cancel or reschedule a service appointment by contacting us:

• At least 24 hours before the scheduled appointment: No cancellation fee
• Less than 24 hours before the scheduled appointment: A cancellation fee may apply
• After crew has been dispatched: You may be responsible for trip charges

‍

Cancellation by Gleam

We reserve the right to cancel or reschedule services due to:

• Weather conditions
• Equipment issues
• Safety concerns
• Staffing issues
• Non-payment or outstanding balance
• Other circumstances beyond our control

We will provide as much notice as possible and work to reschedule at your convenience.

‍

Service Guarantee

‍

Our Commitment

We stand behind the quality of our work. If you are not satisfied with the results:

• Contact us within 48 hours of service completion
• We will return to address any concerns at no additional charge
• We will continue to work until the issue is resolved to your satisfaction

‍

Limitations

Our guarantee does not cover:

• Issues caused by events occurring after service completion
• Areas not included in the original scope of work
• Conditions that cannot be remedied by our services (e.g., permanent stains, structural damage)
• Dissatisfaction due to unrealistic expectations not discussed prior to service

‍

Property and Liability

‍

Care of Property

We take reasonable precautions to protect your property during service. However, you acknowledge that:

• Pressure washing and cleaning services involve inherent risks
• Some surfaces may be damaged if already compromised or improperly installed

• We are not responsible for pre-existing damage or conditions

‍

Pre-Existing Conditions

Before beginning work, we will document visible pre-existing conditions when possible. You agree to:

• Disclose known issues with surfaces, landscaping, or structures
• Remove or secure fragile or valuable items from work areas
• Inform us of any special considerations or concerns

‍

Damage Claims

If you believe our services caused damage to your property:

• Notify us in writing within 48 hours of service completion
• Provide photographs and documentation of the damage
• Allow us to inspect the damage before repairs are made

We will investigate and respond within 10 business days.

‍

We are not liable for damage to:

• Surfaces that were already deteriorated, loose, or improperly installed
• Items left in work areas that were not secured
• Landscaping or plants in immediate work areas (we take precautions but some exposure is unavoidable)
• Issues resulting from factors outside our control

‍

Limitation of Liability

‍

TO THE FULLEST EXTENT PERMITTED BY LAW:

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you for the specific services giving rise to the claim. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, whether in an action in contract, tort, or otherwise, even if we have been advised of the possibility of such damages. We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, weather, natural disasters, war, terrorism, labor disputes, or government actions.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

‍

Indemnification

You agree to indemnify, defend, and hold harmless Gleam, its officers, directors, employees, agents, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to:

• Your use of our Website or services
• Your breach of these Terms
• Your violation of any law or the rights of any third party
• Any information or content you provide to us
• Your property or any conditions thereon

‍

Intellectual Property

‍

Our Content

All content on our Website, including but not limited to text, graphics, logos, images, photographs, videos, and software, is the property of Gleam or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Modify, create derivative works from, or reverse engineer our content
• Use our trademarks, logos, or branding without written authorization
• Remove any copyright or proprietary notices from our content

‍

User Content

If you submit content to us (such as reviews, testimonials, or photographs), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content worldwide in any media.

You represent and warrant that you own or have the necessary rights to grant us this license and that such content does not infringe on the rights of any third party.

‍

Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION ON THE WEBSITE

YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR OWN RISK.

‍

Third-Party Links and Services

Our Website may contain links to third-party websites or services. We do not control and are not responsible for:

• The content, privacy policies, or practices of third-party websites
• Any products or services offered by third parties
• Any damage or loss caused by your use of third-party websites or services

We encourage you to review the terms and privacy policies of any third-party websites you visit.

‍

Dispute Resolution

‍

Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us first and attempt to resolve any dispute informally. We will work in good faith to resolve your concerns.

‍

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

‍

Jurisdiction

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Dallas County, Texas. You consent to the personal jurisdiction of such courts.

‍

Arbitration

For any dispute that cannot be resolved informally, you agree that the dispute shall be resolved by binding arbitration in Dallas, Texas, in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and binding.

‍

Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

‍

Time Limitation

Any claim arising out of or relating to these Terms or our services must be filed within one (1) year after such claim arose, or the claim is permanently barred.

‍

Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the “Last Updated” date at the top of these Terms
• We will post the revised Terms on our Website
• Material changes may be communicated via email or prominent notice on our Website

Your continued use of the Website or services after any changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Website and services.

‍

Termination

We reserve the right to:

• Refuse service to anyone for any reason
• Terminate or suspend your access to the Website at any time, without notice, for any reason
• Discontinue the Website or any portion thereof at any time

Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, limitation of liability, and dispute resolution provisions.

‍

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

‍

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

‍

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Gleam regarding your use of the Website and services.

These Terms supersede any prior agreements, communications, or understandings between you and us, whether oral or written.

‍

Assignment

You may not assign or transfer these Terms or your rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms without restriction.

‍